Frequently Asked about our Earrings and Shipping

How long until I receive my handmade earrings?

While some products are kept in stock, the majority are carefully hand-crafted to order, which takes a few days. I aim to send all 'made to order' items within  working days or less. In stock items will be dispatched within 2 working days.

If you need your order urgently, please get in touch and I will see what I can do to assist (email c@petsch.uk).

How will my items be packaged?

You will receive the earrings in a small earring box, sent in an eco-friendly postal box.

If it is a gift for someoneand you would like something extra special, I can also send direct to the recipient along with a beautifully hand-written card with message of your choice. When you are ordering please let me know and this can be arranged. 

What are the shipping options and costs?

I offer free 1st  UK shipping on all items. 

United Kingdom
Free 1st Class (Large Letter Size)

Europe
Standard £3.80
Tracked £9.50

North America, Australia & New Zealand
Standard £3.80
Tracked £9.50


How do I make a return?

I want you to be 100% happy with your items, so if something should arrive damaged or it is defective, then please do get in touch so I can resolve the issue.

I cannot take responsibility for items lost in the the post, but if this does happen please let me know and we can resolve the issue. For international orders, I do recommend a tracked service so you know exactly where your parcel is. 

Please Note: For hygiene reasons, we are unable to to offer return of earrings once they have been worn. I also can't accept a return if an item has been damaged due to mistreatment. Please read the care instructions as these are delicate pieces. 

Should you need to start a return, you can contact me at c@petsch.uk. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package.

Refunds 

If you do need to return an item after we have spoken, I will let you know once I have received it and then process your refund. This may take time for your bank or credit card company to process. 

You can always contact me for any questions at c@petsch.uk.