These are our terms and conditions for the use of our website caron-petsch.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Caron Made - jewellery may at any time make changes to or remove part of this website without any liability to customers for such changes. Caron Made - jewellery reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:-
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer, you are free to cancel an order within 1 day, unless the item(s) have already been shipped. You will be refunded amount of your order to the account the order originally was paid from.
Returns
I want you to be 100% happy with your items, so if something should arrive damaged or it is defective, then please do get in touch within 7 days so I can resolve the issue.
I cannot take responsibility for items lost in the the post, but if this does happen please let me know and we can resolve the issue. For international orders, I do recommend a tracked service so you know exactly where your parcel is.
Please Note: For hygiene reasons, we are unable to to offer return of earrings once they have been worn. I also can't accept a return if an item has been damaged due to mistreatment. Please read the care instructions as these are delicate pieces.
Should you need to start a return, you can contact me at c@petsch.uk. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package.
Refunds
If you do need to return an item after we have spoken, I will let you know once I have received it and then process your refund. This may take time for your bank or credit card company to process.
You can always contact me for any questions at c@petsch.uk.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Caron Petsch assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.